Website Privacy Policy
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Hayes Group New Zealand

Introduction:
‍This Privacy Policy sets out how we may collect, use, store and share your personal information and why. It also states how you can exercise your privacy rights and how we protect your information. This Privacy Policy applies solely to the content of, and the information collected by, this website. References to “we”, “us” and “our” means companies in the Hayes Metals Group in New Zealand including Hayes Metal Refineries Limited and F Hayes & Co Limited. 

What Information is Collected and Why - How it is used and shared:
When using our website we may ask you to provide personal information which may include but is not limited to your name, email and physical address, phone number, identification and payment preferences. We may also collect information about how our website is accessed and used. This data may include information such as your computer’s internet protocol, address, browser type and version, which pages of our website you visit and the time and date, unique device identifiers and other diagnostic data. We will not sell, give or rent this information to anyone without your express permission.

We will use your information to respond to you, regarding the reason you contacted us and to provide our services. We will not share your information with any third party outside of our organisation, other than as necessary to fulfil a legal obligation or your request, e.g. to ship an order, purchase and deliver materials or services or to a credit reporting agency. Where we engage third parties to undertake services for us we may provide those third parties with some information but only to the extent to fulfil those services. We may use collected data to contact you via email in the future to tell you about developments in our business, products or services, or changes to this Privacy Policy. 

Accessing, Controlling and Correcting Information:
You are entitled at any time by contacting us via the email address or phone number that is given on our website to:
- Request to see what data we have about you if any, your request will be processed according to the Privacy Act 2020
- Change, amend or correct any data we have about you
- Have us remove any data we have about you
- Express any concerns you have about our use of your data.  

Security of Information:
We take reasonable measures to protect your information that we hold from misuse, loss or unauthorised access or modification. We will take reasonable steps to ensure your personal information is protected when logging onto our website. While we take steps to ensure your privacy no message or use of the internet is completely secure. We protect your information offline so that only employees who need the information to perform a specific job (for example quoting products or services, billing or customer service activities) are granted access to personal information.  

Use of Cookies:
We use cookies to manage your visit to our site and track your preferences. A cookie is a small file that is kept on your computer or device and is read by our site at certain times to determine preferences such as how information is to be displayed. We use the information we gather about you for the sole purpose of technical administration of our website, improving our services and products, product surveys and marketing, and only to the extent necessary in each specific case. We will not sell or provide any of the information about you that we have collected or stored to other companies, marketers, magazines or any other third parties. All information is dealt with according to the Privacy Act 2020.  

Links to Other Sites:
This website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of linked sites or the sites they are in turn linked to. We encourage our users to be aware when they leave our site and to read the privacy policy of any other site that collects personal information. 

If you believe we are not complying with this Privacy Policy, please contact us immediately by phone or email using the details provided on our contacts page.